We use otrs 3.1.7 and need help on implementing OTRS project module. We are looking for customized solution for Project manangment with exiisting OTRS helpdesk.
would like to get a feedback asap. Will provide details once I get a response.
Thanks
Sunny Shirodkar
Search found 14 matches
- 19 Feb 2013, 21:18
- Forum: Marketplace
- Topic: OTRS - Project Management plugin
- Replies: 5
- Views: 64709
- 24 Jul 2012, 20:10
- Forum: Help
- Topic: ITSM 3.1.4 errors while installing packages
- Replies: 1
- Views: 979
ITSM 3.1.4 errors while installing packages
I have OTRS 3.1.7 installed successfully, now I am trying to setup the ITSM 3.1.4 packages and install them, I am getting following errors, I have tried installing packages individually as well as thru the bundelled pacakage , both are failing, I don't know how to fix this, any help is appreciated. ...
- 17 Jul 2012, 19:57
- Forum: Help
- Topic: No Package availabe error
- Replies: 2
- Views: 1333
No Package availabe error
I am trying to install ITSM 3.1.4 when I do yum install to below ftp site http://ftp.otrs.org/pub/otrs/itsm/packges31/GeneralCatalog-3.1.4.opm and each and every time I get No Package available error with nothing to do message I am installing it on Centos 6.3. I have installed OTRS 3.1.7 successfull...
- 04 Nov 2011, 15:44
- Forum: Help
- Topic: how stop sending emails to customers
- Replies: 2
- Views: 1320
Re: how stop sending emails to customers
Thanks jojo i tried your response and it worked for me.jojo wrote:just set no auto response for the queues
Re: Tickets
Please contact the developer of NewEmployeeTicket which is not part of OTRS jojo: I created the tab, and wanted to try different tabs in the Ticket area. However I am getting the kernel module errors, I wanted to know how can I fix the error and where do i register in the config.pm ? Would apprecia...
Tickets
Module Kernel::Modules::NewEmployeeTicket not registered in Kernel/Config.pm!
I am getting above error when I created a new tab in the tickets are of the dashboard.
How do I fix this error and where?
thanks
ss
I am getting above error when I created a new tab in the tickets are of the dashboard.
How do I fix this error and where?
thanks
ss
- 03 Nov 2011, 17:45
- Forum: Help
- Topic: how stop sending emails to customers
- Replies: 2
- Views: 1320
how stop sending emails to customers
How can i stop system sending auto replies (emails) to customers? But would like to keep
agents to receive the emails.
Thanks
Suneil
agents to receive the emails.
Thanks
Suneil
- 02 Nov 2011, 21:06
- Forum: Help
- Topic: Work order and CAB issues
- Replies: 0
- Views: 809
Work order and CAB issues
We have implemented OTRS 3.0.11 with ITSM module 3.0.5 how ever I am kind a stuck in the area of CAB and Work Order creation. I am not able to create any templates for CAB and Work Orders when i choose drop downs on the new window for CAB and Work Orders I don't see any templates. Can someone explai...
- 31 Oct 2011, 19:48
- Forum: Help
- Topic: Template Creation
- Replies: 0
- Views: 903
Template Creation
Need help in creating a template which will allow new employee process management when he/she joins the company and assign the same template to multiple agents who are involved in the process doing different taks. How can I accomplish this and where should I get started? I have OTRS 3.0.1.1with newe...
- 18 Oct 2011, 21:50
- Forum: Help
- Topic: ITSM Time Accounting
- Replies: 7
- Views: 3825
ITSM Time Accounting
I was testing ITSM time Accounting , I had created a project then the task and added the users. When I have added the project details and saved it. Now I am not able to go back to main navigation dashboard to add tickets. Even after deleting the project, "time accounting" sceen will not al...
- 14 Oct 2011, 20:04
- Forum: Help
- Topic: Updating Existing OTRS 3.0.10 infrastructure
- Replies: 3
- Views: 1560
Re: Updating Existing OTRS 3.0.10 infrastructure
@Wolfgangf....do you have any suggestions for me?
- 14 Oct 2011, 19:34
- Forum: Help
- Topic: Updating Existing OTRS 3.0.10 infrastructure
- Replies: 3
- Views: 1560
Updating Existing OTRS 3.0.10 infrastructure
I have OTRS 3.0.10 installed with MYSQL 5.0.77, Apache 2.2.3. I would like to install ITSM and Asset managemnt infrastructure on the existing framework. What are the recommended versions for ITSM and Asset Managment? And where can I find howto to do it.
Thanks
Suneil
Thanks
Suneil
- 13 Oct 2011, 20:27
- Forum: Help
- Topic: software error
- Replies: 2
- Views: 1295
Re: software error
got it solved, and OTRs web UI is working now, research on this forum helped me to find the answer, Thanks Suneil
- 13 Oct 2011, 15:54
- Forum: Help
- Topic: software error
- Replies: 2
- Views: 1295
software error
slurp_filename('/opt/otrs/bin/cgi-bin/index.pl Customer Support ') / opening: (2) No such file or directory at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/ModPerl/RegistryCooker.pm line 541 I am getting the above error when I launch my Admin site. I am newbie and trying to setup my ...