Znuny and ((OTRS)) Community Edition

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Hello, We are having some troubles implementing a custom feature for OTRS. Unfortunately we lack the necessary Perl skills to get it done. We currently looking for a company or individual that can implement the custom feature are described below. If you are interested in this offer please contact us...

Hi, We have indeed decided that using dynamic fields is the way to go. I have duplicated the files from the "drop down" dynamic field type to make our own. Is there any documentation how to create your own dynamic field type? Instead of manually adding our values for the drop down list I h...

Hello, Is it possible, and if so how, to add custom attributes to the ticket object in OTRS? I would like to implement two drop down lists where the values of the second list would depend on the selection in the first list. I have looked into this and I don't believe this can be done using dynamic f...

This would be first step in our customization process. I just had a discussion with my colleague about the dynamic fields. In the end we need to have 2 drop down lists where contents of the second drop down list would depend on the first one. So you first would select a project and then the second d...

I found this topic with a solutions for a similar problem. I tried to implement this but I get the following message in the error.log file of Apache: [Thu Aug 9 12:05:16 2012] DotProject.pm: Subroutine new redefined at /opt/otrs//Kernel/System/DotProject.pm line 8. [Thu Aug 9 12:05:16 2012] DotProje...

Hi crythias, For my understanding. To implement this we need to customize the whole feature or does it still involve the dynamic fields functionality in OTRS? And with regard to the implementation. Basically we need to add a new attribute to the Ticket object in OTRS. And in the frontend that attrib...

We are in the process of testing OTRS. We would like to have two drop down boxes in a ticket where we can select an item which will be used in some way later. These drop down boxes must be populated by data from an external database. I read the following in the feature list of OTRS 3.1. New custom f...