I created an issue https://github.com/znuny/Znuny/issues/541. I think it's better there.
I'll keep you informed
Search found 36 matches
- 28 Feb 2024, 10:49
- Forum: Help
- Topic: From field <> real sender
- Replies: 7
- Views: 2501
- 28 Feb 2024, 09:40
- Forum: Help
- Topic: From field <> real sender
- Replies: 7
- Views: 2501
Re: From field <> real sender
Hi, freshly upgraded to 6.5.6, this problem still occurred at least 2 times yesterday. Agent 1 write to Customer A : in the article overview the sender is set to Agent 1 and the communication log for this email is clean : no problem Customer A sends an email back to answer Agent 1 : we see in its em...
- 27 Feb 2024, 17:13
- Forum: Help
- Topic: [solved]how to add a key/value to config with sysconfig UI?
- Replies: 4
- Views: 1284
Re: how to add a key/value to config with sysconfig UI?
I mark it as solved.....but the problem remains
- 27 Feb 2024, 17:11
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
[]Re: problem after upgrading from 6.5.4 to 6.5.6
on test server, just upgraded from 6.4 to 6.5.4 (pbm with external packaged> removed) > upgraded to 6.5.6 no problem......don't konw what happened on prod...I close this thread..sorry for your time spent on that but still interested to allow standard users to access MarkAsImportant article action ;)...
- 27 Feb 2024, 13:53
- Forum: Help
- Topic: [solved]how to add a key/value to config with sysconfig UI?
- Replies: 4
- Views: 1284
Re: how to add a key/value to config with sysconfig UI?
oups, only 3 were displayed, but when I wanted to deploy the changes, all actions were present!!!
thank you for your help!!
thank you for your help!!
- 27 Feb 2024, 13:51
- Forum: Help
- Topic: [solved]how to add a key/value to config with sysconfig UI?
- Replies: 4
- Views: 1284
Re: how to add a key/value to config with sysconfig UI?
hum, thank you for your answer...resetting the config set 3 actions :
I guess some items are missing no?
It's far better I guess some items are missing no?
- 27 Feb 2024, 12:19
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
eh eh, as it was a minor update, I only backedup the database before updating on prod but did not try on my test instance before...but I can do that....
I updated from source
thank you for your message
I updated from source
thank you for your message
- 27 Feb 2024, 11:33
- Forum: Help
- Topic: [solved]how to add a key/value to config with sysconfig UI?
- Replies: 4
- Views: 1284
[solved]how to add a key/value to config with sysconfig UI?
Hi, I was trying to manually add configs for new articleActions (after investigating on my issue https://community.znuny.org/viewtopic.php?f=62&p=178358). But I got a problem : I added a gif to describe it. znunyConfig.gif Note : I have to click on the image to view the animation I can add a key...
- 27 Feb 2024, 11:11
- Forum: Help
- Topic: add article action, how to?
- Replies: 1
- Views: 1290
add article action, how to?
Hi,
during investigation for my issue viewtopic.php?f=62&p=178358, I discovered a preconfigured article action : MarksAsImportant.
For the moment, it is only accessible to admin users.
How can I allow my users to access this article action?
Thank you
Gérald
during investigation for my issue viewtopic.php?f=62&p=178358, I discovered a preconfigured article action : MarksAsImportant.
For the moment, it is only accessible to admin users.
How can I allow my users to access this article action?
Thank you
Gérald
- 26 Feb 2024, 12:39
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
the file ./Kernel/Config/Files/XML/Ticket.xml contains all actions....what can be the reason I can't see them in the system config UI? Is there a more descriptive documentation than https://doc.znuny.org/znuny_lts/admin/systemconfiguration/index.html regarding how configs are managed in znuny (links...
- 26 Feb 2024, 11:33
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
manually adding an action in Ticket::Frontend::Article::Actions###Email did the trick I guess : I added AgentTicketForward action for Email, which adds the corresponding entry in the menu : znunyEmailActionsForward.png Forward config $Self->{'Ticket::Frontend::Article::Actions'}->{'Email'} = { 'Agen...
- 26 Feb 2024, 11:20
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
- 26 Feb 2024, 10:57
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
the corresponding logs which points to missing actions in confif (maybe I missed somethnig else..) vi Kernel/Output/HTML/Layout/Article/ArticleActions] (Kernel/Output/HTML/Layout/Article.pm.ArticleActions) [Mon Feb 26 09:24:26 2024][Error][Kernel::Output::HTML::Layout::Article::ArticleActions][150] ...
- 26 Feb 2024, 10:46
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
I guess, I have some missing actions in config. Someone can tell me what are the entries found in Ticket::Frontend::Article::Actions###Email please? At the moment, I only have AgentTicketNoteToLinkedTicket item (and I had an entry for znunyMarkTicketSeeUnseen before I uninstall it) : it znunyEmailAc...
- 26 Feb 2024, 10:15
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
thank you, I unistalled MarkTicketSeenUnseen addon, then bin/otrs.Console.pl Maint::Cache::Delete bin/otrs.Console.pl Maint::Config::Rebuild --cleanup bin/otrs.Console.pl Maint::Loader::CacheCleanup bin/otrs.Console.pl Maint::Loader::CacheGenerate systemctl restart httpd but I still did'nt have the ...
- 23 Feb 2024, 17:02
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
looking at the source code of the url "MyURL/otrs/index.pl?Action=AgentTicketZoom;TicketID=10408",I get a unique action for the article in ItemActions div : <div class="ItemActions"> <ul class="Actions"> <li> <a href="/otrs/index.pl?Action=AgentTicketMarkSeenUnseen...
- 23 Feb 2024, 16:53
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
didn't find error in znuny log nor in apache log...strange
maybe can I uninstall all packages? Don't know if it could help....
maybe can I uninstall all packages? Don't know if it could help....
- 23 Feb 2024, 16:44
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
Re: problem after upgrading from 6.5.4 to 6.5.6
Thank you for your answer. Yes, I did execute it. The first time, there was an error due to a package not properly installed : I uninstalled it and rerun the script : no more error while executing this script....but no chnage in the UI I deleted the cache bin/otrs.Console.pl Maint::Cache::Delete bin...
- 23 Feb 2024, 16:15
- Forum: General
- Topic: SOLVED: migrate database from otrs 6.0.29 to znuny 6.5.6
- Replies: 4
- Views: 1530
Re: migrate database from otrs 6.0.29 to znuny 6.5.6
you have to upgrade from one major version to another : 6.0 > 6.1 > 6.2 > 6.3 > 6.4 > 6.5
the procedure in the doc includes a step were the database is upgraded
the procedure in the doc includes a step were the database is upgraded
- 23 Feb 2024, 15:55
- Forum: Help
- Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
- Replies: 16
- Views: 1666
[solved]problem after upgrading from 6.5.4 to 6.5.6
Hi, I just upgraded from 6.5.4 to 6.5.6 and the banner containing the available actions on the article is not displayed as usual. We only have items like "Mark as unseen" or "Transfert notice" if applicable (in case of linked tickets)...no way to answer the ticket cf enclosed fil...
- 10 May 2023, 23:07
- Forum: Help
- Topic: From field <> real sender
- Replies: 7
- Views: 2501
Re: From field <> real sender
hum, why opening a new post ?
the description will be the same. I can take another example, but the problem is strictly identical
the description will be the same. I can take another example, but the problem is strictly identical
- 10 May 2023, 11:11
- Forum: Help
- Topic: From field <> real sender
- Replies: 7
- Views: 2501
Re: From field <> real sender
Hello,
we can still reproduce this behoviour with the last version of znuny
any idea?
Gérald
we can still reproduce this behoviour with the last version of znuny
any idea?
Gérald
- 14 Apr 2023, 17:33
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
[SOLVED]Re: possible network issue warning
yes RS4OTRS_NewCustomerFromTicket-6.0.1
we wrote at the same time
we wrote at the same time
- 14 Apr 2023, 15:55
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
looking at the code server side, the faulty code is from a package RS4OTRS_NewCustomerFromTicket-6.0.1
so no bug from znuny
I will check if there is a more recent version....
so no bug from znuny
I will check if there is a more recent version....
- 14 Apr 2023, 15:34
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
usefull dev tools!! watched for control and xhr events. clicking on the minus icon (a#RemoveCustomerTicket_1.RemoveButton.CustomerTicketRemove) to remove an email address, an xhr call is done, with a status code 200. looking at its content, shows some nteresting lines : Insufficient Rights Message: ...
- 14 Apr 2023, 13:27
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
better, inserted debugger and console.log
I find :
TargetNS.ApplicationError ErrorMessage Error during AJAX communication. Status: parsererror, Error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
I keep go on debug
I find :
TargetNS.ApplicationError ErrorMessage Error during AJAX communication. Status: parsererror, Error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
I keep go on debug
- 14 Apr 2023, 13:05
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
thanks for the reply
nothing appears in system log when I get this warning, nor in the otrs.log on the server
nothing appears in system log when I get this warning, nor in the otrs.log on the server
- 14 Apr 2023, 11:45
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
in dev tools of the browser, there are no javascript error, nor network issues......
don't understand
don't understand
- 14 Apr 2023, 11:44
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
Re: possible network issue warning
the message "The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page." appears when I type 2 le...
- 14 Apr 2023, 10:49
- Forum: Help
- Topic: possible network issue warning
- Replies: 9
- Views: 514
possible network issue warning
Hi, I upgraded from OTRS 6.0.29 to znuny 6.5.1 (with znuny 6.1, 6.2, 6.3 and 6.4 upgrades in between). We encounter a strange behaviour (non blocking) which is reproducible. If we open a ticket, create an answer : if we delete an email address in the To or Cc field, we get the following message in a...
- 11 Apr 2023, 11:37
- Forum: Developers
- Topic: get id of connected agent in custom module
- Replies: 2
- Views: 2752
Re: get id of connected agent in custom module
Hi Roy, thank you for your help.... I will explain my need, and what I've done so far.. My first goal : allow an agent who answers a ticket to become watcher by default TO achieve this, I created a custom module, called via Generic AGent on article creation I created a dynamic field "Do not wat...
- 10 Apr 2023, 23:42
- Forum: Developers
- Topic: get id of connected agent in custom module
- Replies: 2
- Views: 2752
get id of connected agent in custom module
Hi,
I'm running a custom module (i.e. Custom/GeTModules/AutoWatch.pm) through generic agent, called when a new article is created.
Is there a way to get the id of the agent who is connected and who added the article that called the generic agent?
Thank you for your help.
Gérald
I'm running a custom module (i.e. Custom/GeTModules/AutoWatch.pm) through generic agent, called when a new article is created.
Is there a way to get the id of the agent who is connected and who added the article that called the generic agent?
Thank you for your help.
Gérald
- 13 Mar 2023, 11:32
- Forum: Help
- Topic: Installed version not detected when upgrading from 6.2 to 6.3
- Replies: 5
- Views: 696
Re: Installed version not detected when upgrading from 6.2 to 6.3
indeed, it seems it was first installed via source, not rpm
- 13 Mar 2023, 11:28
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2820
Re: error when upgrade 6.3.4 to 6.4.5
Hi,
I think the error message is quite explicit : "Message: /etc/ssl/certs not writable!"
Gérald
I think the error message is quite explicit : "Message: /etc/ssl/certs not writable!"
Gérald
- 10 Mar 2023, 18:10
- Forum: General
- Topic: Ticket owner on vacation... notify user
- Replies: 2
- Views: 758
Re: Ticket owner on vacation... notify user
ok, thanks for your answer. we use this ticket system to manage our projects : the owner of a ticket is responsible of the communication with the user and is the only one who can answer (at least at the beginning of the project). After this first part, we auto unlock the tickets so that all agents w...
- 10 Mar 2023, 17:08
- Forum: General
- Topic: Ticket owner on vacation... notify user
- Replies: 2
- Views: 758
Ticket owner on vacation... notify user
Hi,
is there a way in znuny (6.4.5) to notify the user who sent an email whereas the owner of the corresponding ticket is on vacation?
Thank you for your help
Gérald
is there a way in znuny (6.4.5) to notify the user who sent an email whereas the owner of the corresponding ticket is on vacation?
Thank you for your help
Gérald