Znuny and ((OTRS)) Community Edition

Hello I'm receiving empty notification emails with body: "No Notification Body for found!". It happen when OTRS can't send email message to clients, because of quota is overflowing or others smtp typical errors occurred. Can somebody tell me how can i resolve this problem? Can I set body o...

I never would have thound then this option will solute problem. Thank you very much !!!!

Hello I cant find any information about my problem. In my otrs system we often create new tickets by email message. It work great but problem is appearing when customer use reply option on email message, on which basis was created ticket. When original ticket has been closed in the past, sending new...