Single sign on for OTRS and Drupal website

[mugunth]

I am using Drupal 6 for website and OTRS 3.0 for Ticketing System.I want to use Single sign on for both Drupal website and OTRS. Can any one help me in finding out the solution.

[hmmmm3]

did you find a suitable solution for this?

[vivek]

Hi ,

I need to understand how to integrate OTRS with 3rd party applications.
Basically I need to integrate OTRS with Drupal. For that I was reading few online articles that says about adding a new URL to OTRS installation.

"Add the URL to your OTRS installation = http://[OTRS-SITE-LOCATION]/otrs/rpc.pl"

Please let me know if anybody is aware of this integration or how to add this URL.

Thanks !
Vivek

[jojo]

rpc.pl is the old webservice. you should use the newer GenericInterface. In both cases you need some developer which writes a SOAP based webservice connecting to the interfaces OTRS provides

[vivek]

Thanks for your reply.
Could you please help me in understanding the high level steps involved for this integration. Is there any document available which could explain it better ?
I have just started learning OTRS and Drupal integration is the first project I got to implement.
I was going through the following link to get me started but couldn't help myself

https://www.drupal.org/project/otrs

Thanks !
Vivek

[jojo]

please aks a senior developer with some knowledge on webservices for help

[vivek]

I was finally able to use the new generic interface(with the help of importing an OTRS web service) and create a customer ticket with a perl script.
I could not locate the correct link to initiate a new discussion. What is the exact path for this?

Thanks !
Vivek

[hmmmm3]

vivek,

Is OTRS and drupal running on the same server?