Hello,
I have the following available:
When the agent closes the ticket, the ticket creator should receive an email
with an evaluation function. Is this possible in OTRS or an OTRS plugin?
Maurizio De Blasi
Ticket Review
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Re: Ticket Review
Hi Maurizio,
You can setup email notification with some buttons, like this. And setup postmaster filters to store customer feedback resultin dynamic field.
You can setup email notification with some buttons, like this. And setup postmaster filters to store customer feedback resultin dynamic field.
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Alexey Yusov
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Re: Ticket Review
Hi,
Evaluation like services rating (E.g: good/average/poor) ?
Do check the Survey module for this via Package Manager
Evaluation like services rating (E.g: good/average/poor) ?
Do check the Survey module for this via Package Manager
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Professional OTRS, Znuny & OTOBO services: efflux.de/en
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