In ArticleActionMenu.tt
Around line 100, you can find the following, which you can just add if/then:
Code: Select all
if ($(this).val() > 0) {
URL = Core.Config.Get('Baselink') + $(this).parents().serialize();
if ($(this).val() == 3) {
URL = URL + '&StateID=7';
}
window.setTimeout(function() {
Basically, if the response template ID is 3, the StateID will be 7.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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