Hi Everyone,
is there any way to transfer data from OTRS to an external API? I thought about using an GenericAgent, so when a Ticket gets closed it automatically calls an API for the affacted ticket.
I know that OTRS provides two features:
1. Provider Mode: OTRS is the host of an API
2. Requester Mode/ Invoker (?): This function i don`t understand.
Can you help me to solve my problem?
- Dominik
OTRS call an external API - GenericAgent
Moderator: crythias
Re: OTRS call an external API - GenericAgent
Requester / Invoker is the functionality where OTRS sends data to "external" tools. So if you would call an external API to send some data (or retreive data) you have to use such kind of functionality
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS call an external API - GenericAgent
Hi,
ok that is good to know. But for some reason I can`t add any Invokers:
Admin -> Web Service management: Is there a tutorial to use?
- Dominik
ok that is good to know. But for some reason I can`t add any Invokers:
Admin -> Web Service management: Is there a tutorial to use?
- Dominik
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Re: OTRS call an external API - GenericAgent
Hi,
Update to the latest version 6.4.5 and you have the missing invoker.
- Roy
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Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Re: OTRS call an external API - GenericAgent
Hi Roy,
thank you for this advice. I updated to 6.1.1 and got the options that I need.
Thank you for your help
- Dominik
thank you for this advice. I updated to 6.1.1 and got the options that I need.
Thank you for your help
- Dominik
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Re: OTRS call an external API - GenericAgent
Hi,
I strongly recommend updating to the latest version, the 6.1 is end-of-life.
- Roy
I strongly recommend updating to the latest version, the 6.1 is end-of-life.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?