Hello all,
I did a clean install of Znuny 6.5.4. After this I created a process ticket that only visible in the customer interface.
However, in the menu in the agent interface, as well as the customer interface, the option "New Process Ticket" is not shown under "Tickets" in the menu bar.
How can I get this visible?
Znuny 6.5.4 - New Process Ticket menu option missing
Moderator: crythias
Re: Znuny 6.5.4 - New Process Ticket menu option missing
Hi,
if you created a dialogue for customers only, the agent can not access it.
Nevertheless you should see it in customer frontend.
did you deploy the process?
Can you show your process?
Flo
if you created a dialogue for customers only, the agent can not access it.
Nevertheless you should see it in customer frontend.
did you deploy the process?
Can you show your process?
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: Znuny 6.5.4 - New Process Ticket menu option missing
Can't believe it was that simple haha. I forgot to deploy the process. Working correctly now.
I did check the documentation: https://doc.znuny.org/znuny/admin/proce ... index.html
But couldn't find any solution in there. Maybe we can add this to the documentation?
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Re: Znuny 6.5.4 - New Process Ticket menu option missing
to improve visibility of the Notice, you can change the color
https://github.com/znuny/Znuny/issues/449
Code: Select all
--alert-notice-bg-color
My Github
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Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English