The customer sees nobody note on his ticket.
Moderator: crythias
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- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
The customer sees nobody note on his ticket.
OTRS 2.4.7
Best regards,
Cédric.
OTRS 2.4.7
Best regards,
Cédric.
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
The customer sees nobody note on his ticket.
Notes are only visible to the agents and not to the customers
Regards,
Mario
Regards,
Mario
SYSTEM:
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
-
- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
How to show the follow-up of the work of the agent to the customer?
The customer must be able to follow the evolution according to his good will.
The customer must be able to follow the evolution according to his good will.
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
The customer sees nobody note on his ticket.
The normal way is via "Compose Answer".
Its also possible to set an external note. When you click on "Note" you need to select "external Note", the standart is "internal note".
Its also possible to set an external note. When you click on "Note" you need to select "external Note", the standart is "internal note".
SYSTEM:
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
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- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
For notes "In wait" and "Close", I have no option of note extern. In what module of Confsys may I make this modification?
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
The customer sees nobody note on his ticket.
when u zoom into a ticket. you have the button "Note" on top of the ticket. If you click there u can select between internal and external note below the textbox. thats not an option in the sysconfig
SYSTEM:
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
-
- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
Sorry, I badly explained.
I have no option Note extern for 'In WaitIT and to Close. I thus wanted to put it since Configsys.
I have no option Note extern for 'In WaitIT and to Close. I thus wanted to put it since Configsys.
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
The customer sees nobody note on his ticket.
in the screen attached u see the option "note-type". there u can select between internal and external
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SYSTEM:
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
The customer sees nobody note on his ticket.
do u may confound the terms?
when u do a note u have no option to change the ticket state, because it´s just a note
when u do a note u have no option to change the ticket state, because it´s just a note
SYSTEM:
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
OTRS: 3.0.6
OS: openSuSE 11.3
Web-Srv./DB: Apache2/mySQL 5
-
- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
And for In Wait and Close, I have no External Note in Note Type.
From which module of configsys it is necessary to parametrize it so that he appears there.
From which module of configsys it is necessary to parametrize it so that he appears there.
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
-
- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
mario156 wrote:do u may confound the terms?
when u do a note u have no option to change the ticket state, because it´s just a note
ok
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003
-
- Znuny newbie
- Posts: 37
- Joined: 16 Apr 2010, 11:04
- Znuny Version: 2.4.7
The customer sees nobody note on his ticket.
Thank you for your help, it helped well me.
OTRS V 2.4.7 (french version & Windows installation)
OS : XP Pro + Win Server 2003
OS : XP Pro + Win Server 2003