How to create a generic agent entry upon package installation?

[martinv2]

Hi all!

I've written a pm file that is run as a generic agent custom module. I packaged it for better managebility/upgradability.

When I install the package to a new OTRS System I have to remember to create the generic agent entry that uses the module.
Is there a way for the package Installation process to create that entry automagically?

TIA,

Martin

[reneeb]

You can create a DatabaseInstall section in your .sopm (http://otrs.github.io/doc/manual/develo ... ample-sopm). In that section you can add a Insert (see https://github.com/reneeb/OTRS-OPM-Make ... base.t#L82)

[martinv2]

Thanks for the pointer, Renée. I would never have thought of writing to the OTRS tables directly. But that seems a bit easier than a CodeInstall section using $GenericAgentObject->JobAdd() - because I'd have to figure out the specific syntax for the events that trigger the agent (i.e. a deep dive into OTRS' perl code).

cu,
Martin